CUSTOMER EXPERIENCE AND LOYALTY AWARD

Recognising businesses that have grown by attracting and retaining a loyal customer base. This award recognises UK businesses who deliver a consistent level of exceptional customer experience that impacts on the commercial performance and growth of their business.

The judges are looking for:

  • Overview of loyalty initiatives that have been implemented and are securing high levels of customer engagement
  • Examples of how customer engagement has contributed to the growth of the business
  • Examples of customer satisfaction

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