CUSTOMER EXPERIENCE AND LOYALTY AWARD
Recognising businesses that have grown by attracting and retaining a loyal customer base. This award recognises UK businesses who deliver a consistent level of exceptional customer experience that impacts on the commercial performance and growth of their business.
The judges are looking for:
- Overview of loyalty initiatives that have been implemented and are securing high levels of customer engagement
- Examples of how customer engagement has contributed to the growth of the business
- Examples of customer satisfaction